Vegas Live Slots

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Step 1

User Number*
Open [Settings] in the top right corner of the screen, marked with 3 bars.
Go to [Account Settings] on mobile, or [My Account] on desktop or laptop, to find your User Number.

E-mail Address*
Enter an e-mail address where we can contact you.

Platform *
Select your platform.

Step 2

Issue Type *
Select the type of issue you're experiencing.

How do I start playing or change slot machines?
In the casino lobby you can see the available slot game options on the wall. Click one of the game icons and you will move to that game's slot room. There are three or four different machines of same game which have different betting ranges and saved jackpot winnings. Bet bigger and you will get a bigger Jackpot win. You can pick any machine but depending on how many coins you have we recommend playing machines within your betting range. Click a machine to play. If you want to change games in your current slot room, click the buttons on either side of a slot room and you will move to next slot room with different games.

I was disconnected during a bonus game. Can I get my free spins back?
Yes you can. Even though network disconnection or screen freezing occurs while playing during your free spins bonus your data for free spins is recorded in our server to secure your bonus game. When you connect to our game again, you are automatically moved into exactly same machine in the same state as when you were playing before the problem occurred. You may restart play in the free spin bonus. Of course, there is no loss of your spins or bonus coins.

How do I turn off sound?
Click on the speaker icon found at top right side of the main menu. Clicking the button allows you to turn on or off every game sounds as you like.

How do I switch to full screen?
Ckick on the full screen mode icon at top right side of the main menu. Click the button then you may change your screen mode.

How do I take a screenshot and share on my Facebook wall?
Click on the camera icon found at top right side of the main menu. Click the button and you will be able to take screenshot which you can share on your Facebook wall or save as an image file into your computer.

How do I change my avatar?
Click your Profile button found at top right side of the main menu.

Check your Profile popup and current avatar you use, click "CHANGE" button next to your avatar image and you will be able to change your avatar.

How do I invite friends to the game?
Click on the two people icon found at top right side of the main menu.

Click the 'INVITE' tab to see your invitation available list. You can invite your friends who are not playing Vegas Live Slots yet.

How do I send gifts to my friends?
Click on the INBOX button at top right side of the main menu.

An INBOX dialog will pop up when you have help messages or collectable gifts from your friends. Click 'SEND' tab to send gifts to your friends.

If your friends collect gifts you sent them, your friends will automatically send a gift you back. It could be a never-ending ping pong of gifts!

How do I ask my friends for free coins?
Click on the INBOX button at top right side of the main menu.

An INBOX dialog will pop up when you have help messages or collectable gifts from your friends. Click 'ASK' tab to send HELP message to your friends.

If your friends reply to these help messages you automatically get gifts from your friends.

How do I get free Coins in-game?
Every day you will have a chance to get free bonus coins from the daily wheel bonus, the hourly time bonus and the level up bonus. We also suggest that you to invite your friends to Vegas Live Slots if you want to receive more free coins in the form of friend gifts and invite bonuses. You can ask your friends for help and your friends will send you free coins. Of course there are always easy way to get coins, visit the Coin store and buy coin packages to keep you spinning.

How do I level up?
You will level up when you bet necessary amount of coins for next level. To see how many coins you have to go check the level gauge next to the number of your level in the upper right of the main menu.

Gifts I recieved are missing, what happened?
Gifts are stored for 24 hours. If the gift is more than 24 hours old it will be erased from your Inbox. You should visit your Inbox when you receive gift notifications and collect gifts when you can.

How I can get daily bonuses?
Once a day you will have a chance to spin the daily wheel bonus game: Golden Wheel Bonus. Depending on your consecutive game visits the daily wheel bonus may be changed to the Super Wheel Bonus game. This daily bonus awards you a large sum of coins once per day and gets bigger for each consecutive day you log in. Be sure to come back daily for the best rewards! We also offer a smaller collection every hour. This bonus is located in the upper left of the main menu with a visible count down timer.

How can I check my user ID?
Click your Profile button in the upper right of the main menu to open your profile pop-up page.

Your user number can be found under your name in this page.

Vegas Live Slots keeps posting about game play without my permission.
Go to Facebook settings -> Apps -> Vegas Live Slots. Under 'THIS APP CAN' section, uncheck 'Post'. Go straight to App settings page at https://www.facebook.com/settings?tab=applications
If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.

I don't want to get any notifications from Vegas Live Slots.
Go to Facebook settings -> Apps -> Vegas Live Slots. Under 'THIS APP CAN' section, change 'Send you notifications' option. Go straight to App settings page at https://www.facebook.com/settings?tab=applications
If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.

How do I remove this app?
Go to Facebook settings -> Apps -> Vegas Live Slots. You can click 'Remove app' in the lower side of the Menu. Go straight to App settings page at https://www.facebook.com/settings?tab=applications
If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.

NEW FRIEND SYSTEM WALKTHROUGH
Making connections in VLS just got easier! We’ve enhanced the Mailbox into a full Friend System.

Here’s a quick tour of the Social feature behind the two-person icon:

1. Friends Tab: View your Friends & Club Members, and send them gifts in one place.

2. Coin Gifts Tab: See who sent you gifts and collect them all with one tap.

3. Likes Tab: View the Likes you’ve received and sent. Spread the love.

4. Add Friends Tab: Manage requests, see suggestions, and search by Friend Code or Username & Level.
You can find your Friend Code on your profile page.

5. Chatrooms: Chat 1:1 with friends and keep track of all your private conversations.

6. Settings: Control who can send you requests or likes, and manage blocked users.
To block or unfriend a player, go to their profile and tap the down arrow.

Ready to explore the new Social system?
Jump in, connect, and make your VLS experience even more social!

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